Terms and Conditions for Landscaping Maidavale

These Terms and Conditions set out the basis on which Landscaping Maidavale provides garden and outdoor services to residential and commercial customers in the United Kingdom. By making a booking, accepting a quotation, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before confirming any service, as they explain how bookings are made, how payments are handled, when cancellations may apply, and the responsibilities of both parties during and after the work.

For the purposes of these terms, references to “we”, “us”, and “our” mean Landscaping Maidavale. References to “you” and “your” mean the customer, client, property owner, occupier, or any authorised person requesting the service. These terms apply to all landscaping and garden services we supply, including but not limited to planting, turfing, garden clearance, patio-related work, fencing-related tasks, ground preparation, soft landscaping, and maintenance-related services. They are intended to be read as a service agreement and do not create any partnership, employment, or agency relationship between the parties.

We may update these terms from time to time to reflect changes in business practice, legal requirements, or service arrangements. The version in force at the time of booking will usually apply to that booking unless we agree otherwise in writing. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Booking Process

A booking is only confirmed once we have accepted your request and, where required, received any deposit or advance payment. An enquiry, estimate, site visit, or discussion of possible work does not by itself create a binding booking. We may ask for photographs, measurements, site access information, or a visit to assess the garden or project area before providing a quotation. Any quotation is based on the information available at the time and may be adjusted if the scope of the work changes or if hidden conditions are discovered.

When you accept a quotation, you confirm that you are authorised to do so on behalf of the property owner or occupier. You are responsible for ensuring that the location is safe, accessible, and suitable for the agreed work. If access arrangements, parking restrictions, neighbours’ rights, shared boundaries, or permission issues may affect the work, you must tell us before the booking is confirmed. Any delays or extra costs resulting from inaccurate or incomplete information may be charged to you.

We aim to provide a realistic schedule, but dates and times are usually estimates rather than fixed guarantees unless we expressly state otherwise. Outdoor work may be affected by weather, ground conditions, supplier delays, seasonal limitations, or unforeseen site issues. If we need to rearrange a booking because conditions are unsafe or unsuitable, we will try to offer an alternative date. We are not responsible for loss caused by reasonable rescheduling due to weather or other matters outside our control.

Payments and Pricing

All prices will be stated in pounds sterling unless otherwise agreed. Quotations may be fixed-price, estimated, or based on time and materials. Where a quote is described as an estimate, the final charge may vary if the actual work takes longer, involves additional materials, or requires extra disposal, labour, or equipment. Unless we agree a fixed fee in writing, additional work outside the original scope will be charged separately.

If a deposit is requested, it must be paid by the date specified in the quotation or booking confirmation. A deposit secures the appointment and may be used to reserve labour, equipment, and materials. The balance becomes due on completion of the service unless an invoice states otherwise. For larger projects, stage payments may apply at agreed milestones. We may also require payment in full before starting work where the order value, material cost, or operational risk justifies it.

Late payments may result in suspended work, postponed appointments, or recovery action. We reserve the right to charge reasonable costs incurred in collecting overdue sums, including administrative fees and interest where permitted by law. If payment is made by bank transfer, cash, card, or another method accepted by us, you must ensure the payment clears in full. Any fees charged by your bank or payment provider remain your responsibility unless we agree otherwise.

Where materials are purchased specifically for your project, they may become chargeable once ordered, even if you later cancel the work. Special-order items, plants, aggregates, timber, or equipment hired for your job may be non-refundable. If a quotation includes material allowances, those allowances are based on ordinary market conditions and may change if supplier costs rise before the work is carried out.

Cancellations, Changes, and Delays

You may ask to cancel or rearrange a booking, but cancellation rights depend on the stage of the work, the notice given, and any costs already incurred. If you cancel more than a reasonable period before the planned start date, we may refund any balance after deducting non-recoverable costs. If you cancel at short notice, we may retain the deposit and charge for materials already ordered, labour already committed, and other losses directly caused by the cancellation.

If you wish to change the scope of the service, you should inform us as soon as possible. We will confirm whether the change is possible and whether it affects the price or timetable. Changes requested after work has started may be treated as a variation and charged accordingly. We are not obliged to carry out additional work that falls outside the original quotation unless we agree the new work in writing or by another clear record.

We may cancel or suspend work if the site becomes unsafe, if access is denied, if payments are overdue, or if weather conditions make the task impracticable. Where we cancel for reasons within our control, we will attempt to reschedule or refund any unused prepaid amount for work not carried out. We will not be liable for indirect losses arising from cancellation where the cancellation results from events beyond our reasonable control, including severe weather, utility failure, transport disruption, acts of third parties, or supply shortages.

Liability and Customer Responsibilities

You agree to remove or protect personal belongings, fragile items, ornaments, underground markers, and valuables before work begins. You must tell us about hidden risks, including buried cables, drainage runs, irrigation systems, asbestos, unstable ground, or protected trees, where relevant. Unless we have expressly agreed otherwise, we are entitled to assume that the site is free from concealed hazards. If damage occurs because such hazards were not disclosed, you may be responsible for the resulting costs.

We will use reasonable care and skill when carrying out landscaping services. However, landscaping can involve live materials, weather sensitivity, soil movement, and natural variation, which means outcomes may differ from manufactured or indoor services. Plant growth, turf establishment, seasonal performance, and colour variation cannot be guaranteed. Maintenance after completion may be necessary for living materials to establish properly, and failure to follow aftercare requirements may affect results.

Our liability for loss or damage caused by our negligence is limited to the amount paid or payable for the specific service giving rise to the claim, except where the law does not allow such a limitation. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot legally be excluded. We are not liable for indirect, special, or consequential losses, including loss of enjoyment, loss of amenity, or loss of profit, to the fullest extent permitted by law.

Any claim for damage must be reported to us within a reasonable time after discovery and, in any event, before alterations are made to the affected area that would prevent us from inspecting the issue. You must take reasonable steps to reduce any loss. If you arrange third-party repairs without allowing us a fair opportunity to inspect, investigate, or remedy the matter, our liability may be reduced to reflect that decision.

Waste Regulations and Site Clearance

We may remove green waste, soil, rubble, packaging, or other materials as part of the service if this is included in the quotation or agreed separately. Where we remove waste, we will do so in accordance with applicable UK waste laws and duty-of-care requirements. This may include transporting waste only to lawful facilities and keeping appropriate records where required. We will not knowingly dispose of materials unlawfully or in a way that breaches environmental obligations.

You must tell us in advance if waste is likely to include treated timber, hazardous substances, contaminated soil, Japanese knotweed, asbestos, oil, batteries, gas canisters, electrical items, or any other controlled material. Such items may require specialist handling, extra charges, or refusal of removal. If hazardous or regulated waste is discovered unexpectedly, we may suspend work until the issue is assessed and may require you to arrange specialist disposal at your expense.

Unless the quotation clearly includes waste removal, all debris and surplus materials remain your responsibility. Even where we agree to remove waste, the volume, weight, and type of waste must be within the agreed scope. Additional charges may apply if the quantity is greater than expected or if the waste is difficult to load, separate, or transport. Waste transfer may also be refused if the site contains items that could breach legal or safety standards.

Materials, Access, and Project Conditions

We will make reasonable efforts to source suitable materials and plants, but natural products vary in size, colour, texture, and appearance. Substitutions may be necessary if a specified item is unavailable or unsuitable at the time of supply. Where a close substitute is used, we will act reasonably and with regard to the intended design. Any samples, photographs, or descriptions are indicative only and cannot guarantee exact matching, especially with living materials or reclaimed items.

You must provide unobstructed access to the work area and ensure that utilities, gates, shared routes, and other necessary entry points are available during the agreed times. If access is delayed or restricted, we may need to shorten the visit, charge for waiting time, or rearrange the job. Where our team has to move furniture, pots, or fixtures to complete the work, we will take reasonable care, but you remain responsible for items not agreed as part of the service.

We may stop work if circumstances arise that make continuation unsafe or impractical, such as extreme weather, flooding, frozen ground, high winds, poor visibility, or an unexpected structural issue. If a stop is required, we will make reasonable efforts to secure the site and return when conditions permit. Any cost arising from repeated mobilisation or demobilisation may be charged if the delay is caused by matters outside our control or by information you failed to provide.

Where the service includes design, layout, planting plans, or recommendations, these are provided in good faith but should be understood as professional suggestions rather than guarantees of future performance. Ground conditions, shade, drainage, pest activity, and maintenance routines can affect results. The success of landscaping work often depends on factors beyond our direct control, including the weather, which means long-term outcomes cannot be warranted in the same way as the initial labour.

Complaints, Warranty, and End of Service

If you are unhappy with any aspect of the service, you should raise the issue promptly so we can review it. We may ask for photographs, a description of the concern, and an opportunity to inspect the area. If the matter is due to our error, and where practical, we may offer to rework the relevant part of the service, provide a partial refund, or agree another reasonable remedy. This is without prejudice to your legal rights where they apply.

Any workmanship warranty or service guarantee will apply only if explicitly stated in writing. Natural settlement, seasonal changes, plant loss due to weather, misuse, lack of watering, poor ongoing care, and normal wear and tear are not defects. No implied promise is made that landscaping results will remain unchanged indefinitely, because gardens are living environments subject to ongoing environmental influences.

Once the service is complete and the site has been handed over, you should inspect the work within a reasonable time. If no complaint is raised promptly, the service will be treated as accepted, subject to any rights you may have under law. Any subsequent alterations made by you or a third party may affect performance and may void any remedy relating to the original service.

Governing Law and General Provisions

These terms, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. If you are based elsewhere in the UK, the mandatory consumer protections or local legal rights that apply to you will not be affected where they cannot lawfully be excluded. Any disagreement should, where possible, be raised in good faith so that the parties can seek a practical resolution before formal proceedings are started.

If a court or competent authority decides that part of these terms is invalid or unenforceable, that part will be interpreted or removed only to the minimum extent necessary, and the rest will remain effective. Failure by us to enforce any right immediately does not mean that right is waived. Any variation to these terms must be agreed by us in writing or through another clear and traceable form of confirmation.

Landscaping Maidavale aims to provide a professional service built on clarity, fairness, and reasonable expectations. By proceeding with a booking, you acknowledge that outdoor work involves natural variation, site-specific risks, and occasional disruption. These terms are intended to protect both parties and ensure that each landscaping service is carried out with proper planning, payment certainty, and lawful waste handling under UK requirements.